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The vast majority
of products available at Thoroughbred Diesel are returnable. To
initiate a return, you must request
a Return Merchandise Authorization Number (RMA#) within
30 days of receipt of the product.
All items must
have an RMA# and be received in a new, unused and ready-to-sell
condition (including all original packaging, parts, and paperwork)
to receive a refund, excluding any shipping costs.
All returns
require a 15% restocking fee and are subject to inspection before
a credit is issued. On exchanges there will be no restocking fee.
Thoroughbred
Diesel does not accept returns on used items, custom-painted products
or items shipped via truck freight.
International orders
cannot be returned or exchanged unless the item is defective or
in the case of an error on our part.
Thoroughbred
Diesel will not reimburse labor charges or installation fees under
any circumstances.
Orders placed using PayPal
or Bill Me Later must pass an inspection before any credit will
be issued.
All return items
require a Return Merchandise Authorization Number (RMA#).
To
get an RMA# simply fill out this form online, click here.
We'll email
you within 2 working days with an RMA#.
Shipments received
without a valid RMA# clearly posted on the outside of the box will
be charged a 15% restocking fee.
Thoroughbred
Diesel is not responsible for items returned without proper return
information (customer's name, address and RMA#) on or in the box.
If an item arrives
in an unacceptable condition as a result of a manufacturer defect,
we will send you a pre-paid return shipping label.
To get
a shipping label and a valid RMA#, see our full return procedure
above. Once you've received the label and the RMA#, ship the defective
item as instructed by your customer care specialist. Once we've
confirmed the package is in transit we'll ship you a replacement
or credit your account.
All returns
require a 15% restocking fee and are subject to inspection before
a credit is issued. On exchanges there will be no restocking fee.
All returned item(s)
will be inspected upon receipt and must meet the following criteria
for a credit:
- The item(s)
must be returned in a new condition
All items returned for a refund or exchange must be in a new and
ready-to-sell condition. This includes all installation hardware,
instructions, packaging and paperwork.
- The
returned package must be clearly labeled with a proper Return
Merchandise Authorization Number (RMA#)
Items returned without an RMA# clearly displayed on the box will
be charged a 15% restocking fee. For more information on how to
obtain an RMA#, click
here.
The original
credit card used to place the order will be credited for the purchase
price of the item and any applicable sales tax, excluding all shipping
costs.
Items to be replaced
must meet the same conditions as items returned to Thoroughbred Diesel
for a refund. Non-defective items returned for exchange must be
in a new and ready-to-sell condition with all original packaging,
paperwork and parts included. Defective items must also be returned
with the same items included in the original order.
If you request
a replacement, we will ship your new item after we receive and process
your return. Please allow 5-10 business days to process your return
once it has been received.
If you need
a replacement item right away, we suggest placing a new order on
our website, or email us at sales@ThoroughbredDiesel.com
or call us at 866-737-4966 for expedited ordering. Express shipping
charges may apply for rush orders.
Shipments without
a proper Return Merchandise Authorization Number (RMA#) will be
charged a 15% restocking fee.
Most of the
items available at Thoroughbred Diesel may be returned for full
or partial credit. However, some items for your specific vehicle
are not returnable.
In the case of defect
or our error, these items may be returned for full or partial credit,
depending on the circumstances.
The vast majority
of our customers are extremely happy with their items and never
need to return them.
If you've decided
to return an item to us, you'll need a Return Merchandise Authorization
Number (RMA#). All returns require an RMA# in order for us to accept
shipment of your item(s).
To
get an RMA# simply fill out this form online, click here.
We'll email
you within 2 working days with an RMA# for your order. The Customer
Service Representative contacting you will have further instructions
for your easy return.
Shipments without
a valid RMA# clearly posted on the outside of the box will incur
a 15% restocking fee. Thoroughbred Diesel is not responsible for
items returned without traceable markings (customer's name, address
and RA#) on or in the box.
To
get an RMA# simply fill out this form online, click here.
We'll email
you within 2 working days with an RMA# for your order. The Customer
Service Representative contacting you will have further instructions
for your easy return.
Items in new
condition (including original packaging, paperwork, hardware and
instructions) may be returned for exchange.
All returns
require a 15% restocking fee and are subject to inspection before
a credit is issued. On exchanges there will be no restocking fee.
Thoroughbred Diesel covers return
shipping costs if the return is due to a manufacturing defect or
as a result of our error. We will provide you with a pre-paid UPS
label to return the product(s) to us in this situation.
Items returned for reasons
other than defect or Thoroughbred Diesel error will not be provided with
a pre-paid UPS return label. These returns include reasons such
as "changed my mind," "did not like the product" and "ordered the
incorrect product".
First, verify
that the part number you ordered and the part number you received
are the same item.
If the part
numbers match, you may have ordered the incorrect part number for
your vehicle. We'll process your return and exchange the item for
the correct part (if available).
If the numbers
do not match, you may have been erroneously shipped the wrong part
for your vehicle. While this is an extremely rare case, it can happen
with the volume of orders we ship from our manufacturers and fulfillment
centers. A prepaid UPS shipping label will be sent for returning
the incorrect item, assuming you received the incorrect part through
our error. |
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