Satisfaction
Guarantee
Thoroughbred Diesel would like for you to shop with confidence.
Customer satisfaction is our number one goal. If you are
not satisfied with your purchase for any reason, return
the item within 30 days from the date received for an
exchange, store credit, or credit depending on the products
condition. Shipping is not refundable.
Defective Items
In the event an item arrives in an unacceptable condition
as a result of a manufacturer defect, Thoroughbred Diesel
will go above and beyond to resolve the issue. Follow
our Return Procedure to easily handle
any returns.
Damaged Items
Thoroughbred Diesel thinks UPS is great! However, in the
event a package appears damaged during shipping, please
refuse shipment of the item and follow our Return
Procedure.
Exchanges
Items in new condition (including original packaging,
paperwork, hardware and instructions) may be returned
for exchange. No restocking fee will be charged on exchanges.
Warranty
Thoroughbred Diesel does not manufacturer any of the products
they carry and therefore do not imply nor offer any warranty
on them. All product warranties if any, implied have been done
so at the discretion of the manufacturer. If you need warranty
assistance on any product you’ve purchased, please contact
the manufacturer directly.
Within
24-48 hours our returns department will contact you either
via e-mail or phone call.
Our
returns department will issue a RMA# and provide further
instructions to complete the return.
Preparing
your item for shipment:
a. Returns must be packaged securely in an outer carton.
b. Do not write on the original product packaging
itself. Only on the outside shipping carton.
c. Returned product must be in new, re-saleable condition,
with all original boxes, packaging, parts, cables,
manuals, etc.
d. Keep your tracking number until the return process is
finalized.
Upon
receipt, all returns will be inspected, and, at our discretion,
credit may be refused or a restocking fee up to 15% may
be assessed.
Customer
is responsible for shipping cost incurred on returned products.
Original shipping charges will not be refunded. If an item
is deemed defective upon receipt, Thoroughbred Diesel will
provide a pre-paid return shipping label. Once we have confirmed
the package is in transit, we will ship you a replacement.
*
Reasons/Circumstances a credit will not be issued:
Product
has been installed
Product
is damaged from installation
Missing
parts, manuals, or original packaging
Seal
on electrical part is broken
Product
serial number does not match the original serial number
shipped to the buyer
Product
is deemed not re-saleable due to customers actions
Special
Orders are not returnable or refundable.
Thoroughbred
Diesel will not reimburse labor charges or installation
fees under any circumstance.
*
Special restrictions apply to some of our manufacturers.
PPE – Only returnable if unopened. If an
item is opened, used or defective, a RMA number must be
obtained from PPE. Once the RMA number is received, please
follow our Return Procedure to complete
the return.
S&B – S&B requires a 15% restocking
fee on any returned item. This is S&B’s policy
and out of Thoroughbred Diesel’s control.
H&S
– All returns must be inspected by H&S before
any credit will be issued. H&S charges a 10% repackaging
fee, 15% if there are missing parts, and 20% if the screen
is scratched and the unit has to be sold as a refurbished
item.
Shipping
Policy
*
Thoroughbred Diesel exclusively ships via UPS on all orders
considered non truck freight. We only ship to the fifty
U.S states and Canada which excludes all other international
destinations. In the event that you, the customer, places
an order to an International address not listed above,
Thoroughbred Diesel reserves the right to cancel your
order and issue a full refund.
* In most cases Thoroughbred Diesel only needs one address,
as long as your product is shipping to the same location
as your billing information. In order to eliminate credit
card fraud your billing information must match the credit
card you provide. If you want to ship to an address different
from your billing address, we require a copy of your driver’s
license faxed (859-737-1865) or emailed to sales@thoroughbreddiesel.com.
* Shipping Times
Most
products ordered will ship within 1-2 business days. Some
exceptions may include back ordered and/or direct ship items.
Thoroughbred Diesel has numerous warehouses across the country
allowing us to reach 90% of the U.S. within 2 days.
Non-stock,
special order and out of stock items may take 1-2 weeks
to be received. If you would like to check inventory or
estimated ship date please contact us toll-free at 866-737-4966.
Although
we take great pride in delivering products quickly,
we only guarantee product arrivals on expedited shipping.
*
Free Ground or Next Day Air Shipping
Free
Ground or Next Day Air Shipping is available on specially
marked products on Thoroughbreddiesel.com. This free shipping
offer is good only to US addresses in the 48 contiguous
states, which excludes Hawaii, Alaska, Puerto Rico and the
U.S. Virgin Islands. This offer does not apply to truck
freight items.
Specially
marked items with Free Next Day Air shipping is not available
to Canadian customers. Thoroughbred Diesel will ship any
product listed with Free Next Day Air shipping UPS Standard
Ground free of charge.
* Canadian
customers are responsible for all duties and taxes incurred.
* APO/FPO Shipping (Military Address) – Thoroughbred Diesel
cannot ship product directly to APO or FPO addresses because
we exclusively use UPS for shipments and they do not allow shipments
to these addresses. As an option, you may want to consider shipping
to a stateside street address and then sending the package to
the APO/FPO address overseas via the US Postal Service.
Core
Policy
*
Definition of Core: The core is the old unit which is
being replaced by a new or rebuilt item.
* Many stock replacement parts such as turbos, injectors,
injection pumps, and high pressure oil pumps have a core
charge that is associated with the new replacement part.
You must return the old core to receive a refund
on the core charge. All cores must be like for like and
include all parts and pieces that were received on your
new replacement product.
* All cores must be in rebuildable condition to receive
a refund of the core charge (Burnt, water damaged, or
broken cores will be rejected).
No upfront Core Charge
Thoroughbred Diesel has implemented a policy on many products
that eliminates the upfront core charge at time of purchase
reducing out of pocket expense to the consumer. As long
as the core is returned within 14 days from the time of
receipt, the customer will never be charged a core charge.
* PayPal & All Other Non Credit Card Orders:
All non credit card orders, such as PayPal, Google Checkout,
and eBay will require that we have a credit card on file
on orders with a core value. The on file credit card will
not be charged unless the core is not returned in the
specified time frame. We can also arrange a refundable
core charge as well. If you choose to pay via one of these
methods a Thoroughbred Diesel sales agent will contact
you to obtain a credit card for our files. For any questions,
please contact us toll-free at 866-737-4966.
* Core Physical Condition:
There are some reasons you would not receive payment on your
core or you would receive a partial refund on your core.
Burnt
Water
Damage
Broken
Disassembled
Missing
parts and/or pieces
The refund
amount is not determined by Thoroughbred Diesel, but by
the manufacturer receiving the core. In the event you
will not receive a full refund, you will be contacted
by the Thoroughbred Diesel core department.
* Core Charge Timeline:
The
credit card that we have on file will be charged for the
amount of the core (amount will vary depending on the part,
and will appear on the invoice).
If
the core is returned after 30 days, a refund of the core
charge minus 15% will be issued to the customer.
If
the core is returned after 60 days, a refund of the core
charge minus 30% will be issued to the customer.
If
the core is returned after 90 days, a refund of the core
charge minus 50% will be issued to the customer.
Core
Return Procedure
Please
retain all packaging of your new item to be used for the
core return.
Drain
all fluids: oil, fuel, etc. out of the core before it is
returned.
Place
any plastic plugs or caps received on the new item back
onto the core.
To
insure UPS will not reject the package due to fuel or oil
leakage, please put inside and wrap in plastic garbage bag.
Place
core inside the box.
If
there was core return paperwork inside the box, please complete
the form and send back with the core.
Thoroughbred
Diesel provides a pre-paid shipping label for any product
that does not require an upfront core charge. This is usually
sent to the billing address provided within 2-4 business
days via US Postal Service.
If
for any reason, you decide to return the new pump, DO NOT
use the return label provided because it will be processed
as a core. Please reference the Return Procedure
or contact the Thoroughbred Diesel Returns department at
866-737-4966.
If
you would like the return label sent to a different address
or you no longer have your return label, please contact
Thoroughbred Diesel’s core department at 866-737-4966
or e-mail cores@thoroughbreddiesel.com.
Customers
outside the continental US (lower 48 states) will be responsible
for shipping the core back. UPS return service labels can
only be sent to customers in the lower 48 US states. Please
call if you have any questions.
If
you are responsible for shipping the core back to Thoroughbred
Diesel, please provide a tracking number to cores@thoroughbreddiesel.com.
Without a confirmed tracking number, we cannot guarantee
your core refund.
