Friday - Cyber Monday these brands will not work with any promo
codes due to current promotions and manufacture exclusions:
S&B, Superchips, Smarty, Applied, Diablo
Sport, Power Hungry, BD Diesel, Fleece, Diamond Eye, Flo Pro,
Industrial Injection, Thoroughbred Apparel & License Plates,
DDP, Gorilla Tuning, Fass, Airdog, Diesel Site, MBRP, Sinister,
Smarty, Calibrated Power, Duramax Tuner, TS Performance, Magnaflow,
Edge, Mishimoto, Valair, Titan, Swamps, Isspro, Volant, Dtech,
Custom Diesel, H&S Motorsports, aFe
Orders must be over $100 to use promo codes.
Thoroughbred Diesel would like for you to shop with confidence.
Customer satisfaction is our number one goal. If you are
not satisfied with your purchase for any reason, return
the item within 30 days from the date received for an
exchange, store credit, or credit depending on the products
condition. Shipping is not refundable. RMA #'s are only
valid for 14 days. After 14 days customers have to request
and have a new RMA # approved.
In the event an item arrives in an unacceptable condition
as a result of a manufacturer defect, Thoroughbred Diesel
will go above and beyond to resolve the issue. Follow
our Return Procedure to easily handle
Thoroughbred Diesel thinks UPS/Fed Ex is great! However,
in the event a package appears damaged during shipping,
please refuse shipment of the item and follow our Return
Items in new condition (including original packaging,
paperwork, hardware and instructions) may be returned
for exchange. No restocking fee will be charged on exchanges.
Thoroughbred Diesel does not manufacturer any of the products
they carry and therefore do not imply nor offer any warranty
on them. All product warranties if any, implied have been
done so at the discretion of the manufacturer. If you
need warranty assistance on any product you’ve purchased,
please contact the manufacturer directly.
24-48 hours our returns department will contact you
either via e-mail or phone call.
returns department will issue a RMA# and provide further
instructions to complete the return. RMA
#'s are only valid for 14 days. After 14 days customers
have to request and have a new RMA # approved.
your item for shipment:
a. Returns must be packaged securely in an outer carton.
b. Do not write on the original product packaging
itself. Only on the outside shipping carton.
c. Returned product must be in new, re-saleable condition,
with all original boxes, packaging, parts, cables,
d. Keep your tracking number until the return process
Upon receipt, all returns will be inspected, and,
at our discretion, credit may be refused or a restocking
fee up to 15% may be assessed.
is responsible for shipping cost incurred on returned
products. Original shipping charges will not be refunded.
If an item is deemed defective upon receipt, Thoroughbred
Diesel will provide a pre-paid return shipping label.
Once we have confirmed the package is in transit,
we will ship you a replacement.
Reasons/Circumstances a credit will not be issued:
Product has been installed
Product is damaged from installation
Missing parts, manuals, or original packaging
Seal on electrical part is broken
Product serial number does not match the original
serial number shipped to the buyer
Product is deemed not re-saleable due to customers
Special Orders are not returnable or refundable.
Thoroughbred Diesel will not reimburse labor charges
or installation fees under any circumstance.
Special restrictions apply to some of our manufacturers.
PPE – Only returnable if unopened.
If an item is opened, used or defective, a RMA number
must be obtained from PPE. Once the RMA number is
received, please follow our Return Procedure
to complete the return.
S&B – S&B requires a 15% restocking
fee on any returned item. This is S&B’s
policy and out of Thoroughbred Diesel’s control.
Thoroughbred Diesel exclusively ships via UPS/Fed Ex on
all orders considered non truck freight. We only ship
to the fifty U.S states and Canada which excludes all
other international destinations. In the event that you,
the customer, places an order to an International address
not listed above, Thoroughbred Diesel reserves the right
to cancel your order and issue a full refund.
* In most cases Thoroughbred Diesel only needs one address,
as long as your product is shipping to the same location
as your billing information. In order to eliminate credit
card fraud your billing information must match the credit
card you provide. If you want to ship to an address different
from your billing address, we require a copy of your driver’s
license faxed (859-737-1865) or emailed to email@example.com.
* Shipping Times
products ordered will ship within 1-2 business days.
Some exceptions may include back ordered and/or direct
ship items. Thoroughbred Diesel has numerous warehouses
across the country allowing us to reach 90% of the
U.S. within 2 days.
Non-stock, special order and out of stock items may
take 1-2 weeks to be received. If you would like to
check inventory or estimated ship date please contact
us toll-free at 866-737-4966.
Although we take great pride in delivering products
quickly, we only guarantee product arrivals on expedited
shipping for products that are in stock.
Diesel is not responsible for shipping delays due
to weather or unforeseen incidents.
Free Ground or Next Day Air Shipping
Free Ground or Next Day Air Shipping is available
on specially marked products on Thoroughbreddiesel.com.
This free shipping offer is good only to US addresses
in the 48 contiguous states, which excludes Hawaii,
Alaska, Puerto Rico and the U.S. Virgin Islands. This
offer does not apply to truck freight items.
Specially marked items with Free Next Day Air shipping
is not available to Canadian customers. Thoroughbred
Diesel will ship any product listed with Free Next
Day Air shipping UPS/Fed Ex Standard Ground free of
customers are responsible for all duties and taxes incurred.
* APO/FPO Shipping (Military Address) – Thoroughbred
Diesel cannot ship product directly to APO or FPO addresses
because we exclusively use UPS/Fed Ex for shipments and
they do not allow shipments to these addresses. As an
option, you may want to consider shipping to a stateside
street address and then sending the package to the APO/FPO
address overseas via the US Postal Service.
What is a Core?
Many stock replacement parts such as turbos, injectors,
injection pumps, and high pressure oil pumps have a
core charge that is associated with the new replacement
part. You must return the old part to receive a refund
on the core charge. All cores must be like for like
and include all parts and pieces that were received
on your new replacement product.
Core Return Label
The core return label is a new option offered by Thoroughbred
Diesel to customers that buy products that have a core
charge. For a small fee Thoroughbred Diesel will send
you a core return tag either to your email or right
to your mail box. This will save you money on the return
shipping and will make sure your cores get returned
correctly. The label will be insured to protect your
core. This will make it a complete hassle free process.
Only available for the 48 contiguous states. If you
have any questions on it contact firstname.lastname@example.org.
No upfront Core Charge
No upfront Core Charge Thoroughbred Diesel has implemented
a policy on many products that eliminates the upfront
core charge at time of purchase reducing out of pocket
expense to the consumer on some products. On parts that
are not charged core you will have 14 business days
from the time of receipt of the product to get the core
back to Thoroughbred. You will be sent a pre-paid shipping
label separate through email. If you have any problems
PayPal & All Other Non-Credit Card Orders
All non-credit card orders, such as PayPal, and eBay
will require that we have a credit card on file on orders
with no core value. The on file credit card will not
be charged unless the core is not returned in the specified
time frame. A Thoroughbred Diesel Sales Agent will contact
you to obtain a credit card for your order.
Core Physical Condition
All cores must be in re-buildable condition to receive
a full refund of the core charge. There are some conditions
that you will not receive full credit. On these conditions
it is up to the manufacture on the amount of credit
Missing parts and/or pieces
Core Charge Timeline
If the core is returned after 30 days, 90% of the
core will be refunded.
If the core is returned after 60 days, 70% of the
core will be refunded.
If the core is returned after 90 days, 50% of the
core will be refunded.
After 6 months cores will be accepted at Thoroughbreds
Core Return Procedure
Please keep all original packaging of your new
item to be used for the core return.
Drain all fluids: oil, fuel, etc. out of the core
before it is returned.
Place any plastic plugs or caps received on the
new item back onto the core.
To insure UPS, Fed Ex, or USPS will not reject the
package due to fuel or oil leakage, please put inside
and wrap in plastic garbage bag.
Place core inside the box.
If there was core return paperwork inside the box,
please complete the form and send back with the core.
Thoroughbred Diesel provides a pre-paid shipping
label for any product that does not require an upfront
core charge. This is usually sent to the billing address
provided within 2-4 business days via US Postal Service.
If you are charged for the core upfront you are
responsible for the shipping charges on the core.
You can use any shipping provider you prefer. We
recommend using someone with tracking numbers.
*If you are charged for the core upfront you are responsible
for the return shipping cost.
*If for any reason, you decide to return the part,
DO NOT use the return label provided because it will
be processed as a core.
*Customers outside the continental US (lower 48 states)
will be responsible for shipping the core back. UPS
return service labels can only be sent to customers
in the lower 48 US states.
*If you are responsible for shipping the core back
to Thoroughbred Diesel, please provide a tracking number
Without a confirmed tracking number, we cannot guarantee
your core refund.
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