Certain manufacturers are excluded from any promo codes you
may try to use online. Orders can only use 1 promo code per
order. Excluded manufactures include AFE, Airdog, Applied, ARP,
ATS Transmissions, Autometer, BD Diesel, BMF Wheels, Bullydog,
Bushwacker, Combo Packages, Core Charges, Diablosport, Diamond
Eye, Diesel Site, Edge Products, FASS, Firestone, Fuel Wheels,
Hypertech, Mag-Hytec, Magnaflow, MBRP, Rigid Industries, S&B,
SCT, Sinister, Smarty, South Bend Clutch, Stanadyne, Suncoast,
Superchips, Thoroughbred Gift Cards, VP44
*All promo codes exclude from the following manufacturers: Edge,
Superchips, Smarty, FASS and S&B. Also orders must be over
Thoroughbred Diesel would like for you to shop with confidence.
Customer satisfaction is our number one goal. If you are
not satisfied with your purchase for any reason, return
the item within 30 days from the date received for an
exchange, store credit, or credit depending on the products
condition. Shipping is not refundable. RMA #'s are only
valid for 14 days. After 14 days customers have to request
and have a new RMA # approved.
In the event an item arrives in an unacceptable condition
as a result of a manufacturer defect, Thoroughbred Diesel
will go above and beyond to resolve the issue. Follow
our Return Procedure to easily handle
Thoroughbred Diesel thinks UPS/Fed Ex is great! However, in the
event a package appears damaged during shipping, please
refuse shipment of the item and follow our Return
Items in new condition (including original packaging,
paperwork, hardware and instructions) may be returned
for exchange. No restocking fee will be charged on exchanges.
Thoroughbred Diesel does not manufacturer any of the products
they carry and therefore do not imply nor offer any warranty
on them. All product warranties if any, implied have been
done so at the discretion of the manufacturer. If you
need warranty assistance on any product you’ve purchased,
please contact the manufacturer directly.
24-48 hours our returns department will contact you
either via e-mail or phone call.
returns department will issue a RMA# and provide further
instructions to complete the return. RMA
#'s are only valid for 14 days. After 14 days customers
have to request and have a new RMA # approved.
your item for shipment:
a. Returns must be packaged securely in an outer carton.
b. Do not write on the original product packaging
itself. Only on the outside shipping carton.
c. Returned product must be in new, re-saleable condition,
with all original boxes, packaging, parts, cables,
d. Keep your tracking number until the return process
Upon receipt, all returns will be inspected, and,
at our discretion, credit may be refused or a restocking
fee up to 15% may be assessed.
is responsible for shipping cost incurred on returned
products. Original shipping charges will not be refunded.
If an item is deemed defective upon receipt, Thoroughbred
Diesel will provide a pre-paid return shipping label.
Once we have confirmed the package is in transit,
we will ship you a replacement.
Reasons/Circumstances a credit will not be issued:
Product has been installed
Product is damaged from installation
Missing parts, manuals, or original packaging
Seal on electrical part is broken
Product serial number does not match the original
serial number shipped to the buyer
Product is deemed not re-saleable due to customers
Special Orders are not returnable or refundable.
Thoroughbred Diesel will not reimburse labor charges
or installation fees under any circumstance.
Special restrictions apply to some of our manufacturers.
PPE – Only returnable if unopened.
If an item is opened, used or defective, a RMA number
must be obtained from PPE. Once the RMA number is
received, please follow our Return Procedure
to complete the return.
S&B – S&B requires a 15% restocking
fee on any returned item. This is S&B’s
policy and out of Thoroughbred Diesel’s control.
Thoroughbred Diesel exclusively ships via UPS/Fed Ex on all orders
considered non truck freight. We only ship to the fifty
U.S states and Canada which excludes all other international
destinations. In the event that you, the customer, places
an order to an International address not listed above,
Thoroughbred Diesel reserves the right to cancel your
order and issue a full refund.
* In most cases Thoroughbred Diesel only needs one address,
as long as your product is shipping to the same location
as your billing information. In order to eliminate credit
card fraud your billing information must match the credit
card you provide. If you want to ship to an address different
from your billing address, we require a copy of your driver’s
license faxed (859-737-1865) or emailed to email@example.com.
* Shipping Times
products ordered will ship within 1-2 business days.
Some exceptions may include back ordered and/or direct
ship items. Thoroughbred Diesel has numerous warehouses
across the country allowing us to reach 90% of the
U.S. within 2 days.
Non-stock, special order and out of stock items may
take 1-2 weeks to be received. If you would like to
check inventory or estimated ship date please contact
us toll-free at 866-737-4966.
Although we take great pride in delivering products
quickly, we only guarantee product arrivals on expedited
shipping for products that are in stock.
Diesel is not responsible for shipping delays due
to weather or unforeseen incidents.
Free Ground or Next Day Air Shipping
Free Ground or Next Day Air Shipping is available
on specially marked products on Thoroughbreddiesel.com.
This free shipping offer is good only to US addresses
in the 48 contiguous states, which excludes Hawaii,
Alaska, Puerto Rico and the U.S. Virgin Islands. This
offer does not apply to truck freight items.
Specially marked items with Free Next Day Air shipping
is not available to Canadian customers. Thoroughbred
Diesel will ship any product listed with Free Next
Day Air shipping UPS/Fed Ex Standard Ground free of charge.
customers are responsible for all duties and taxes incurred.
* APO/FPO Shipping (Military Address) – Thoroughbred
Diesel cannot ship product directly to APO or FPO addresses
because we exclusively use UPS/Fed Ex for shipments and they
do not allow shipments to these addresses. As an option,
you may want to consider shipping to a stateside street
address and then sending the package to the APO/FPO address
overseas via the US Postal Service.
What is a Core?
Many stock replacement parts such as turbos, injectors, injection pumps, and high pressure oil pumps have a core charge that is associated with the new replacement part. You must return the old part to receive a refund on the core charge. All cores must be like for like and include all parts and pieces that were received on your new replacement product.
Core Return Label
The core return label is a new option offered by Thoroughbred Diesel to customers that buy products that have a core charge. For a small fee Thoroughbred Diesel will send you a core return tag either to your email or right to your mail box. This will save you money on the return shipping and will make sure your cores get returned correctly. The label will be insured to protect your core. This will make it a complete hassle free process. Only available for the 48 contiguous states. If you have any questions on it contact firstname.lastname@example.org.
No upfront Core Charge
Thoroughbred Diesel has implemented a policy on many products that eliminates the upfront core charge at time of purchase reducing out of pocket expense to the consumer on some products. On parts that are not charged core you will have 14 business days from the time of receipt of the shipping label to get the core back to Thoroughbred. You will be sent a pre-paid shipping label separate through the USPS Mail. If you have any problems contact email@example.com.
PayPal & All Other Non-Credit Card Orders
All non-credit card orders, such as PayPal, and eBay will require that we have a credit card on file on orders with no core value. The on file credit card will not be charged unless the core is not returned in the specified time frame. A Thoroughbred Diesel Sales Agent will contact you to obtain a credit card for your order.
Core Physical Condition
All cores must be in re-buildable condition to receive a full refund of the core charge. There are some conditions that you will not receive full credit. On these conditions it is up to the manufacture on the amount of credit issued.
Missing parts and/or pieces
Core Charge Timeline
If the core is returned after 30 days, 90% of the core will be refunded.
If the core is returned after 60 days, 70% of the core will be refunded.
If the core is returned after 90 days, 50% of the core will be refunded.
Core Return Procedure
Please keep all original packaging of your new item to be used for the core return.
Drain all fluids: oil, fuel, etc. out of the core before it is returned.
Place any plastic plugs or caps received on the new item back onto the core.
To insure UPS, Fed Ex, or USPS will not reject the package due to fuel or oil leakage, please put inside and wrap in plastic garbage bag.
Place core inside the box.
If there was core return paperwork inside the box, please complete the form and send back with the core.
Thoroughbred Diesel provides a pre-paid shipping label for any product that does not require an upfront core charge. This is usually sent to the billing address provided within 2-4 business days via US Postal Service.
If you are charged for the core upfront you are responsible for the shipping charges on the core. You can use any shipping provider you prefer. We recommend using someone with tracking numbers.
*If you are charged for the core upfront you are responsible for the return shipping cost.
*If for any reason, you decide to return the part, DO NOT use the return label provided because it will be processed as a core.
*Customers outside the continental US (lower 48 states) will be responsible for shipping the core back. UPS return service labels can only be sent to customers in the lower 48 US states.
*If you are responsible for shipping the core back to Thoroughbred Diesel, please provide a tracking number to firstname.lastname@example.org. Without a confirmed tracking number, we cannot guarantee your core refund.
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