Diesel is totally committed to customer satisfaction and we
want your buying experience to be perfect from start to finish.
We understand that (you) the customer are our most valuable
asset. We want get back to small town rules, where you just
treat people right and do what you say you’re going to
do. We strive to deliver more than is expected, to go above
and beyond, throughout the entire purchasing process. To us
this is not just another vacant statement.
is what we mean by Customer Satisfaction.
It is our commitment to you to provide a tracking number within
48hrs from when you order your product “excluding weekends
and holidays” on every order.
Sales Staff: Our sales staff isn't here
to just place an order. They are trained on the products and
are willing to take the time to help you with installation questions,
diagnosis problems, or anything else you need assistance with.
Short Hold Times: We are extremely busy so
we can't guarantee you will never have to hold, but we
don't want it to be excessive. We are committed to taking
care of you. If you feel you have been on hold for too long
we want to know. We will add more staff as required to take
care of this issue.
Returned Calls: Having to worry about leaving
a message or someone telling you they will call you back and
not is just bad customer service. “Small Town Rules”
We do what we say. If someone says they will call you back in
20 minutes you will get a call back in 20 minutes even if we
don't have the answer yet.
Product Returns: We wish everything always
went perfect, but it never does. We have dedicated staff that
will assist you when something doesn't go right and needs
to be returned. If it is something we did wrong, shipping is
we back this up
you have a problem of any kind we want to take care of you our
customer. We want every customer to have the best buying experience
possible so that you will return to the company that truly takes
care of its customers and do more business in the future. Dennis
Craig the owner of Thoroughbred Diesel wants to hear from you
directly if you have a problem or complaint about any part of
your shopping experience. He is very busy and not able to accept
phone calls but is committed to answering any email that is
sent. Fill out the form below to share your good or bad experience
with our owner.